Scientific and practical analysis of the implementation of consumer rights

Abstract

Protecting the rights and interests of consumers in the process of production and provision of sendees is of paramount importance. When purchasing a product, a consumer does not have any information about the quality and storage conditions of the product. The lack of information about the state of the product creates an imbalance in the rights of market participants, which leads to a violation of the rights and interests of the consumer. Consumer protection is one of the most pressing problems in the context of market relations. Despite the creation of a legal framework that guarantees the rights and interests of consumers, there are still cases of the sale of low-quality goods, the provision of low-quality services. One reason for this is that consumers are not sufficiently aware of their rights. Therefore, it is important that the consumer is aware of his rights granted to him by law and can exercise them without them. The exercise of the consumer’s right in the ways and means established by law prevents the violation of his right and gives the expected effect in accordance with this rule. Based on this situation, the article analyzes the methods and tools for the implementation of consumer rights, methods of their application and their role in protecting consumer rights.